Shipping policy
Shipping policy
PRICES AND SHIPPING FEES
- For orders, the prices which are listed at the time of your order on the product page apply.
- We accept various credit cards, e.g. Visa, Master and will charge the final invoice value to your credit/debit card at the point of order or if it’s made on a cash on delivery basis the value will be charged at the point of delivery.
DELIVERY
- Delivery will only be provided to the shipping address provided by you. It is your sole responsibility to ensure that it is possible to ship to the address during normal working hours.
- We ship according to the delivery timelines provided for each product. We ensure that we ship them as early as possible, however some products may take longer due to the availability of products.
- Machi does not assume any sourcing risk especially with reference to a purchase by description. For returns policies, please check our section on Delivery and Returns.
SERVICE AND COMPLAINTS
- The satisfaction of our customers is close to our hearts. Therefore, we endeavour to deal with your concerns as quickly as possible and provide you with our feedback after receiving your input. For service inquiries, please contact our customer service department: Email: